Interesting conversation with a new prospect last week who I hadn’t met before. The company websites sing with promises of an amazing customer experience and of careers where the sky’s the limit and everyone is agog with a genu...
MoreHere at DNA, we are constantly challenged by clients to convey information to staff and customers in an engaging way. Briefs might include promoting a product or service, sharing data (e.g. staff survey results or customer feedback) or launchin...
MoreThe introduction of Google’s mobile first index is the biggest change to search in years. Is your website ready? As more and more searches are done from mobile, Google wants their index to reflect the majority of their user preferences.
MoreA good customer service experience feels great. Even if you are resolving an issue, a complaint treated in the right way can leave you feeling truly valued and more of a brand advocate than before. It’s common sense that bad customer serv...
MoreBristol is the UK’s first cycling city. This is great news because locally we've seen a lot more investment in cycle lanes, reclaiming disused railway lines and clever routing. The even better news is that my youngest kids have just b...
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