More than a 'nice to have'

So, if you trust your marketing to DNA what will the relationship look like? Well, for us, the most important thing is that it all starts with listening - and that doesn't change. We listen intently and understand your goals, challenges and opportunities.

Then, we'll give you a range of potential solutions, a firm recommendation and clear rationale. Experienced in both B2B and B2C, in everything from web to video, to print work, direct mail, email and exhibitions, we’ll show you how to measure every penny, track each response and use the information to make your budget go even further.  

Above all we’ll give you a plan you can believe in, creative work you’re proud of and an integrated strategy that truly delivers from a partner you can really trust.

So, if it all starts with listening and problem solving what are the things that clients say to us?

'I spend £300K a year on Marketing and I don't know if that's too much, too little or the right amount. When I ask why, I just get told 'That's what we've always spent'. I think I need a plan.

'I don't know who my customers are, where they are or how they are.'

''Our Marketing activity seems to have taken on a life of it's own. We need someone to help us rein it in and ensure all activity is correctly aligned to business objectives.'

'Our website's served us well for the last 4 or 5 years but it isn't going to do a job going forwards.'

'We're hiding our light under a bushel. We need to showcase what we can offer much more effectively.'

'Our customers always say 'I never realised you sold XXX'. It's very frustrating.'

'We do OK, but I want more than OK. It's time to upscale my Marketing so we start punching above our weight.'

Customer Engagement is much more than a nice to have, a way of building loyalty or a guide to research and development. Effective Customer Engagement recognises that customers drive the conversation.

Where we can help you is by putting in place the channels and platforms where conversations can happen, and creating, curating and managing the content that creates talking points. We are the conduit between you and your customers, nurturing relationships, fostering loyalty and building business along the way.