Image of an iPhone screen showing images from a marketing customer engagement case study, with a green colour background. Large image of an iPhone screen showing images from a marketing customer engagement case study, with a green colour background.

Customer Engagement

So, if you trust your marketing to DNA what will the relationship look like? Well, for us, the most important thing is that it all starts with listening – and that doesn't change. We listen intently and understand your goals, challenges and opportunities. Then, we'll give you a range of potential solutions, a firm recommendation and clear rationale. Experienced in both B2B and B2C, in everything from web to video, social media to print work, direct mail, email and events, we’ll show you how to measure every penny, track each response and use the information to make your budget go even further. Above all we’ll give you a plan you can believe in, creative work you’re proud of and an integrated strategy that truly delivers from a partner you can really trust.
 
We recognise that over 90% of buying decisions are based on emotion not logic – so we’ll get to the root of how we want your customers to feel. More than that over 70% of customers think you don’t care as you don’t contact them enough. We’ll put that right for you too – whether it’s for a key account, a development customer, a sporadic customer or a brand new customer we want welcome and nurture.
 
We’ll also help you inspect and maximise the potential in every touch point on the customer journey – and have some fun along the way!

Get in touch to find out more, or view our case studies here.

News & Insights

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Aug 2021

Attrition is on the rise - here’s how to not panic

Staff turnover. It’s on the rise and many organisations are in panic mode. You can get in front of the problem – and take more control - quickly and effectively and the heart of the solution lies in listening to your employees in the most effective way.

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Jul 2021

If great Employer Brands are built on purpose, authenticity, trust, connection and engagement – is yours still relevant?

The world has changed in the last 18 months in many ways and, if your Employer Brand is to stay relevant it too has to keep pace with the rate of change. 

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