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Every organisation knows the value of effective onboarding. But what about when people leave? And especially when that departure is not something the employee would have chosen for themselves?

In this COVID world, employers are waking up to the fact that everything they do has to be approached in a different way. More are understanding their responsibilities as an employer and acting differently, however too many haven’t realised that managing their employer reputation requires a truly holistic approach. And an effective offboarding process is an essential part of that.

The risk is that, if (when) onboarding is done badly your employer reputation and brand will be adversely influenced long after COVID has gone. However, do it well and you will build brand equity with all those key audiences like never before. More importantly you’ll be doing the right thing at a time when people need you to. The fact that organisations will restructure and downsize over the rest of 2020 is inevitably going to create profile and stories (internally and externally). The question is, ‘What do you want yours to be’?

If you look at any “best practice” guide on Offboarding staff you’ll see all sorts of checklists to help you mercilessly process people out of your business. But come on. Really? Is that it? We put “best practice” in inverted commas as this is anything but. Where’s the humanity? Think about the people and how approaching this more holistically will serve every audience in a much better way.

It’s not just about doing the right thing however. The financial consideration is also key.

  • You may well want to rehire the staff leaving you in the not too distant future.
  • The online exit interview will give you powerful information about the employment experience you deliver - and recommendations on how to improve it.
  • Your managers and remaining staff will feel reassured, trusting and engaged.
  • Your improved employer reputation will make hiring easier in the future.
  • And if you are the CEO or the HRD you’ll sleep at night. Which isn’t strictly financial, but you’d pay good money to be able to do so.

How we can help

We can help you design and implement a positive, people orientated offboarding experience. Our offboarding platforms will provide Managers with the structure and support to run the process empathetically, the ‘survivors’ with the information they need to understand the new normal and the employees affected in the process the guidance, support and tools needed to secure their next role.   

Download our best practice guide to designing an Offboarding experience to find out more.

If you need help ensuring that your offboarding experience is more people centric than process, then get in touch for an initial discussion. Call us on 0117 300 3000 or email:

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